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Innovation And Quality Management Division

This division is responsible for planning and coordinating quality assurance and innovation programmes for all Department laboratories to comply with the requirements of ISO/IEC 17025 and ISO 9001 standards. The tasks are:

  • To ensure the quality of laboratory testing services are at par with international laboratories through upgrading of capabilities and expertise in the field of laboratory quality assurance.
  • To strengthen the implementation of ISO 9001 and ISO/IEC 17025 quality systems in all Department laboratories.


Quality Management Section

  • Coordinate the implementation of ISO 9001 and ISO/IEC 17025 standards in the department
  • Accreditation of test method
  • Coordinate external audits
  • Internal audits
  • Management Review meeting
  • Quality documentation
  • Training/Seminars/Workshops
  • Consultancy services in laboratory quality management


Innovation Management Section

  • Coordinate innovation programmes
  • Performance measurement (KPI)
  • Coordinate quality improvement programmes in line with the Government Development Administrative Circulars such as:
    o Customer Feedback
    o Clients Charter
    o Customer Complaints
    o Quality and Innovation Award

Innovation and Quality Management System Division
Center of Management for Quality and Research
Department of Chemistry Malaysia
Jalan Sultan
46661 Petaling Jaya
Phone: +603-79853068

Kemaskini: Mei 30, 2018 pada 2:21 pm